Introduction
Irish Stay Collection (“we”, “us”, “our”) is a short‑term holiday property management company based in Donegal, Ireland, providing services to property owners and guests. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with us, use our website, stay in one of the properties we manage, or use our services as a property owner or guest.
Data controller and contact
Irish Stay Collection acts as the data controller for personal data processed in connection with our services. You can contact us regarding this Privacy Policy or your data protection rights by email at irishstaycollection@gmail.com or by phone at the number listed on our website.
What personal data we collect
The personal data we collect may include:
- Identification and contact details such as name, email address, phone number, and postal address.
- Booking and stay information such as dates of stay, property booked, number of guests, and special requests.
- Payment‑related information (processed via secure third‑party payment providers; we do not typically store full card details).
- Communication records such as emails, messages, and feedback relating to your stay or our services.
- Website usage information such as IP address, device information, and browsing data collected via cookies and similar technologies.
How we collect personal data
We collect personal data in several ways:
- Directly from you when you contact us, make a booking, submit an enquiry, or sign up for updates.
- From property owners who engage us to manage their properties and provide guest services.
- From booking platforms and partners (for example, online travel agencies or listing sites) when you make a reservation through those services.
- Automatically when you use our website through cookies and similar technologies that help us understand usage and improve performance.
Legal bases for processing
We process personal data on one or more of the following legal bases under the GDPR:
- Performance of a contract: to manage bookings, provide accommodation services, and fulfil our obligations to property owners and guests.
- Legitimate interests: to manage and grow our business, improve our services, prevent fraud, and maintain security, provided these interests do not override your rights.
- Legal obligations: to comply with applicable laws, regulations, and tax or accounting requirements in Ireland and the EU.
- Consent: for specific optional activities such as certain marketing communications, where required; you can withdraw your consent at any time.
How we use personal data
We may use personal data to:
- Process and manage bookings and provide guest support before, during, and after a stay.
- Communicate with property owners regarding the management and performance of their properties.
- Provide customer service, handle enquiries, and respond to complaints or requests.
- Manage payments, invoicing, accounting, and tax reporting.
- Improve and develop our services, website, and marketing activities.
- Comply with legal obligations and cooperate with regulatory or law‑enforcement authorities when required.
Sharing personal data
We may share personal data with:
- Property owners, to the extent necessary to manage bookings, access, and issues relating to a stay at their property.
- Service providers and professional advisers such as cleaners, maintenance contractors, IT providers, accountants, and legal advisers who support our operations and are bound by confidentiality and data protection obligations.
- Booking platforms and payment processors where necessary to manage reservations and payments.
- Public authorities or law‑enforcement agencies when required by law or to protect our rights, property, or safety, or that of our clients and guests.
We do not sell personal data to third parties.
International data transfers
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented, such as standard contractual clauses approved by the European Commission or equivalent measures, to ensure a level of protection essentially equivalent to that in the EU.
Data retention
Personal data is retained only for as long as is necessary for the purposes described in this Privacy Policy or as required by applicable law. Typical retention periods may include:
- Booking and stay records: retained for the period necessary to manage your stay and for a reasonable time afterwards for accounting, tax, and legal purposes.
- Communication records and enquiries: retained for a period necessary to address your query and, where appropriate, for business and legal purposes.
When personal data is no longer required, it will be securely deleted or anonymised.
Your data protection rights
Under the GDPR, individuals have the following rights in relation to their personal data, subject to certain conditions and exceptions:
- Right of access to obtain a copy of your personal data and information about how it is processed.
- Right to rectification of inaccurate or incomplete personal data.
- Right to erasure (“right to be forgotten”) in certain circumstances.
- Right to restriction of processing in specified situations.
- Right to data portability, allowing you to receive personal data you provided in a structured, commonly used, machine‑readable format and transmit it to another controller where technically feasible.
- Right to object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us using the contact details above. You also have the right to lodge a complaint with the Data Protection Commission in Ireland (www.dataprotection.ie).[5]
Cookies and website tracking
Our website may use cookies and similar technologies to:
- Enable core site functions and improve user experience.
- Analyse website traffic and performance.
- Support marketing or analytics purposes where permitted.